Dema.ai is a well-funded SaaS startup based in Stockholm with 30+ employees with a mission to help thousands of e-commerce businesses improve their profitability.

What we are looking for

We're in search of an Application Specialist who will help implement the platform for our clients, ensure data quality, troubleshoot issues and train clients on how to use the platform. Your work will pave the way for clients being able to fully utilize the Dema platform.

What you'll be doing

• Collaborate with internal teams and the client to implement and configure the platform.
• Act as the first point of contact for any technical issues related to the application and provide direct support to end users, troubleshoot problems, and ensure timely resolution of issues.
• Develop training materials (e.g., user guides, tutorials) and run workshops to familiarize end-users with the software.
• Help test new software updates in the platform to ensure they work properly
• Act as a bridge between the technical team and the end users to ensure mutual understanding. 
• Ensure seamless integration between the application and other systems within the organization, such as databases or other software solutions.

Technical skills and experience

• Experience with and understanding of GraphQL and REST APIs, with the ability to ask the right questions to APIs for troubleshooting and new development.
• Foundational knowledge of SQL, crucial for troubleshooting and handling smaller tasks in a data-heavy environment.
• Efficiency in problem-solving by leveraging AI tools, creating small scripts, and finding ways to streamline repetitive tasks.
• Strong communication skills to effectively train users and translate technical concepts.
• Prior experience in the e-commerce industry is a plus. 
  

You are right for this role if you: 

• Have flexibility to jump between systems and tasks quickly.
• Are able to provide regular status updates, document tasks, and build relationships through positive communication.
• Are comfortable with constant changes in processes and systems.
• Have a desire to learn and explore new systems, with a proactive approach to problem-solving.
• Prefer to work from the office.

Start date: Asap or Q1 2025. 

Requirements for this position:
To be qualified for this position, you must have the legal authorization to work in Sweden (work permit or residence card) or be a citizen of the European Union. 

Benefits: 

• A significant amount of stock options. 
• 30 days of vacation per year. 
• Pension and health insurance (level at par with the Swedish high standard ITP1).
• 5000 SEK per year as wellness allowance.