As Dema's Customer Insights Lead you’ll be the strategic link between insights in the platform and our clients’ commercial decisions. You’ll manage the ongoing client relationship from onboarding and data-driven insight delivery to marketing investment recommendations, ensuring clients turn analytics into measurable business outcomes.

In this role, you will: 

• Act as the point of contact for our clients post-onboarding, ensuring a smooth transition and fast time-to-value.
• Analyze customer data to uncover growth opportunities, performance inefficiencies, and optimization areas.
• Support customers in planning and interpreting tests and measurements such as incrementality tests, Marketing Mix Modeling (MMM), and campaign performance analysis.
• Prepare and lead customer meetings, presenting insights and actionable recommendations.
• Act as a bridge between our tech team and our clients, identifying issues and ensuring the right information reaches the tech team.
• Drive customer satisfaction, adoption, and long-term retention through trusted advisory relationships.
  
  

Qualifications and experience:

• 5+ years in e-commerce, performance marketing, growth, or data analytics, with client-facing experience.
• Strong grasp of marketing measurement (e.g. A/B testing, incrementality, MMM), with a track record of translating complex analyses into actionable strategies that drive growth.
• Confident analytical communicator, comfortable presenting insights to both business and technical stakeholders. 
• Strong commercial understanding of how marketing investments drive sales and profitability.
• Fluent in English, both written and spoken, experience with UK clients and partners is a strong advantage.
• Background in SaaS, analytics, or BI-driven environments is a plus.
• Hands-on mindset and comfortable working directly with client data and preparing and presenting insights directly to clients.
  
  

Who you are:

• Analytical yet commercial, you enjoy finding insights that drive real business outcomes.
• A clear and confident communicator who makes complex topics understandable.
• Curious, proactive, and comfortable working in a fast-moving startup environment.
• Collaborative and customer-oriented, you truly enjoy when your customers succeed.